Frequently Asked Questions

We do not store your credit card information in our database. You enter the credit card information on our payment processor's website and they use latest encryption and SSL on their website. For more information on how your personal data is handled view our Privacy Policy.

Since each shirt is made from scratch. First, a pattern is made based on your measurements and preferences, and then your shirt is hand made by our experienced tailors. Regular orders are take around two weeks in production. Rush orders are produced in a week. Add 2 to 5 days as shipping transit time. We ship shirts from the factory in 10 working days except luxury shirs. It takes slightly longer when a fabric is on back order.

Our fabric prices range from $39 to $320 depending on the quality and source. For example, 2Ply Egyptian and Pima cotton costs four times more than normal cotton. Other factors include the finish like non-iron and silicon wash add their part in increasing the prices. Purely hand stitched shirt costs much more than a normal shirt made on sewing machine.

View our shipping fees.

Our goal is 100% satisfaction. Although we have an over 96% success rate of providing the right fit on your first order, we will either remake the shirt or return your money if you are not happy with the quality or workmanship of our shirts.

We use a fool proof online measurement system that makes providing your measurements simple and easy. The only measurements we need are your neck size, sleeve length and body type. We also have a short video with details on how to measure that can help you along the way. If you should have questions or run into problems, please use our live chat feature or call us at 1-800-815-4784 and we will be glad to help. Rest assured that we personally review each order before it goes to production. We will call you if we see any inconsistencies to confirm all order information.

Our fabric selection is updated frequently, so we have found it to be more efficient to keep our fabric inventory up-to-date online rather than to have a catalog that will be quickly out-of-date.

Due to heavy demand, our fabrics get sold out quickly and are frequently updated. Thus, we are unable to provide fabric swatches to normal customers. However our dealers get fabric swatches regularly and they are updated as some of the fabrics go out of stock.

Discounts, Coupons and Deals are offered on our social media pages. Please like or follow our pages and you'll be updated.

Please view our refund policy page.

You can change or cancel your order within first 12 hours.

We keep all your measurements on file and remember your preferences. Just login and it will pick your style preferences and measurements from the last order. You can also make small adjustments to your fit information if you would like.

Yes, we do. You can choose to have your shirts tapered, standard, or an extra full cut.

Please contact us before returning your shirt order. We'll contact you to address your concerns and discuss next steps. Our goal is 100% customer satisfaction. Please click here to read our returns and refunds policy.

These beautiful shirts are hand crafted in one of our state of the art manufacturing facilities in Asia. The top notch shirts are made in Italy and USA.

Some of our custom shops have been making shirts since the turn of the century.

Yes, you can find some of them in our customer reviews. All these happy clients have given permission to accept your emails for references. If you, too, are satisfied with your garment, we would be greatly pleased and honored to be able to add you to the list.